The Restoration Triangle

The Restoration Triangle

The Restoration Triangle for Water Damage Restoration

What is the ‘Restoration Triangle’?

At the beginning of every restoration project, we build around us the  ‘Restoration Triangle’.

This consists of you the customer, your insurer and us the restorer. All of us, are determined to help get  your life back to normal as quickly and seamlessly as possible.

We’re often helped by a number of other trades such as plumbers, electricians etc. However, although we may need to co-ordinate these other trades our focus remains with the ‘big three of the Restoration Triangle.

The ‘Big Three’

  1. The customer
  2. The insurance company – your insurer
  3. The restorer

For your peace of mind as the customer, you need to know, that it’s our priority to safely and quickly restore your belongings and property. Or, if we find that restoration isn’t possible, to mitigate the damage and prevent any further loss.

Your insurer, is the company, who you’ve entered into an agreement with, insuring against loss. This insurer, provides the umbrella of authority throughout the entire water damage restoration, remediation and disaster recovery.

Then comes us – the restorer. Our focus is to bring to the project fully trained, experienced technicians with the knowledge and practical understanding to successfully complete the restoration. We are dedicated to getting your life back to normal as quickly and seamlessly as possible.

Qualification and Training

One foundation of our technical know-how is the ‘Standard and Reference Guide for Professional Water Damage Restoration’ ANSI/IICRC S500-2015. This document  allows us to interpret the standard of care you can expect from us as Restoration, Remediation and Disaster Recovery experts.

We use this document, along with the intensive and on-going training our technicians undertake. The list of qualifications our team hold is extensive, we have on board a Master Restorer who along with our other supervisors gives a huge depth of knowledge to our team. There was a upgrade to the ‘Standard’ in 2016, so we took the opportunity for several of our technicians to go ‘back to school’ and re-sit the training workshop for Water Damage Restoration (IICRC_WRT).

To keep our ‘on-road’ technicians on their toes, one of our office admin staff also completed the training. It’s reassuring for you to know that everyone you speak with, from our technicians on site, to the office staff on the other end of the phone, knows and understands the entire restoration, remediation and disaster recovery process.


Communication during your project is one of our key objectives, we keep both you and the insurer updated with the progress of the work.  We send reports regularly; we aim for our first report to be sent within 24hrs of our initial assessment.

The report includes –

  • Detail of the damage which has occurred to both the building and contents
  • Detailed descriptions of the work completed on the site
  • Listing of the equipment used and the length of time they remained on site
  • Details 0f outstanding work to be completed
  • Our recommendations for repair, restoration or replacement (this is always at the discretion of the insurance company)
  • A running time-line of the complete remediation and restoration process
  • Photographs which give a clear picture of the extent and type of damage

It’s very important,  for your peace of mind, that you continue to talk with your insurance company. If you have any questions or concerns it’s a good idea to check with them quickly, so everyone is aware of the ‘next steps’.

The End Result

Our plan for you, is that your experience during the restoration process, be as stress-free as possible, and you come out the other end, with a smile on your face and you know, you’ve been in the hands of trusted experts.

For more information, please contact us on 07 3715 7000

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