Restoration &
specialist cleaning.

First, find out how far the damage goes.

A wet carpet may be the first thing you notice, but water can also travel under flooring, into wall cavities and between storeys. Smoke can settle beyond the room where a fire started. We inspect the property to understand the damage, what needs immediate attention and what the recovery will involve.

Work out what can be saved.

Cleaning and controlled drying can recover some materials without replacing them. Others may be too damaged or contaminated to keep. We explain the options before work begins, including where removal or specialist advice is needed. A rug, a room and a whole building each need their own assessment.

Dry, clean and check the result.

For water damage, extraction removes the bulk of the water. Drying equipment then draws moisture from the affected materials and removes it from the air. We track moisture readings against drying goals; a surface that looks or feels dry may still be wet underneath.

Mould and smoke damage need cleaning and removal of contamination. Covering a smell or spraying a surface does not resolve the underlying problem. Leaks and other sources of damp also need to be addressed so recovery can last.

Know what happens next.

We discuss access, equipment, affected rooms and the work you can expect. Drying may require several visits, with equipment running between them. Inspection records and photographs help explain progress and identify any repairs that follow.

A plumber, electrician or builder may be needed to fix the cause or replace damaged materials. We coordinate with the people responsible for that work. If you are making an insurance claim, your insurer confirms cover and approvals; our role is to assess, document and carry out the agreed restoration.